Frequently Asked Questions

I'm ready to work with you! How do we start?

I'd love to work with you! Fill out my client intake form on the contact page of my site, and schedule a complimentary 15 minute call. From there, we will see if I'm a good fit for your project needs.

What is the process like?

Each client and project has a unique process. If we're working on your logo, you will have to start by completing a questionnaire. If you need a website, you'll be preparing content and sending over professional photos for my review. We're working together, so it's important to complete your homework. Whatever the project may be, it'll be fun work and we will be communicating often.

What is your availability?

Business hours are Monday through Friday from 9am to 7pm. Because of the high volume of emails I receive, please allow me 24 to 48 hours to reply. Projects are booked on a first come, first serve basis. Because I am typically booked two months in advance, I only work with a limited number of clients. If you have a preferred project completion date, it's best that you contact me.

Is a deposit required?

Yes, a deposit is required for all branding projects over $300. Deposits are 50% of the total cost, and are due on the day you book. 25% of the total cost is due on the day we begin your branding project, which is usually 1 to 2 weeks from the day you book, and the remaining 25% is due upon completion of your project. However, all projects under $300 must be paid in full in order to begin your project. Any and all changes will be made until you are 100% happy with the design work.

What will the turnaround time be on my project?

Turnaround times can be anywhere from 3 days to 3 weeks depending on the project type. We will discuss estimated completion times and deadlines for deliverables before we begin. Also keep in mind that you will play a major role in the project timeline by completing homework, preparing text and content, and sending professional photos all on time.

How will we communicate during my project?

I prefer email. There are so many changes that take place during the process, and I can keep tabs on it all in a simple email thread. However, if we need to schedule a time to communicate via phone, Skype, or a local meeting... I write things down too. :-)

I need a website. What do you need from me to get started?

All content + imagery is important. Please have all text prepared in a Word document. Also, please make sure it is free of any spelling errors before sending over. All photos should be in JPEG or PNG format. Professional photos are a must! It makes everything look... professional!

Will I be able to make updates to my site?

Yes! Actually, once I complete the design, I transfer the web design over to you so you have full control. We will complete a 1-hour how-to session. If you ever need updates or redesign in the future that you feel they are a little too complex, I can give you a quote based on the changes that need to be made.

How many drafts and revisions do I receive.

While in the creative process, two rounds of revisions are allowed for every project, and four revisions allowed for web design. After the included revisions, additional revisions will be based on my hourly rate of $100/hr.

What formats will I receive for my deliverables?

Logos are delivered in JPEG, PNG, PDF & EPS formats. Digital graphics are provided as JPEG or PNG, and are formatted and sized properly for use. Print-ready graphics are designed with the necessary bleed room.

Do you print deliverables?

I do not print any projects. However, I do provide items print-ready to go straight to print, which I have found beneficial to the client as you can print as many quantities you need at your convenience. If your preferred printing company has special instructions for their print jobs, please let me know before we begin design work.

Can I cancel?

Deposits are non-refundable. If I have started design work, we will review the work that was completed so far, and you will be invoiced at my hourly rate of $100/hr.

I don't think you offer what I'm looking for... or do you?

Anything is possible! Please let me know what you're looking for, and I can provide you with a custom quote based on my hourly rate of $100/hr.

© 2020 Digital Art and Design by Veronica Nicole

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